What these terms cover.
These are the terms and conditions on which we supply our food hampers (“Goods”) to you.
Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide your very hampers to you and other important information. If you think that there is a mistake in these terms, please let us know.
INFORMATION ABOUT HOW TO CONTACT THE NATURES NURTURE TEAM
How to contact us.
You can contact our team by emailing email@example.com
How we may contact you.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails.
For these terms, when we use the words “writing” or “written,” this includes emails.
OUR CONTRACT WITH YOU
How you can place your order for a hamper and extras.
You place your order for Goods with us on our website by selecting the hamper type. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us. You will be informed of any deadlines for placing your order during the order process.
When you confirm your order & make payment at the end of the online shop checkout process, we will acknowledge your order confirmation by email. This acknowledgement does not, however, mean that your order has been accepted.
Acceptance of your order.
Our acceptance of your order will take place when we send you our order confirmation email to accept it, at which point a contract will come into existence between you and us, which will be subject to these terms.
If we cannot accept your order.
If we are unable to accept your order, we will inform you of this in writing or by phone and will not charge you for the Goods. This might be because the Goods are unavailable, because we cannot authorise your payment, or because of unexpected limits on our resources which we could not reasonably plan for. We may need to contact you to ask if you are happy for us to substitute some Goods in place of others subject to availability. Please see our section ‘Availability of Goods’ section in these terms for more information.
Your order number.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
We deliver our Goods throughout our specified area at our discretion. We may be unable to accept your order if the delivery address would limit our resources to fulfil our other deliveries. If this is the case, we will always communicate this to you, when you place your order.
Goods may vary slightly from their pictures.
We believe our hampers always look and taste delicious but please note that the images of the Goods on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the Goods. Your Goods may vary slightly from those images.
Packaging may vary.
The packaging of the Goods may vary from that shown in images on our Website or in other promotional materials supplied to you.
Availability of Goods.
Whilst we will do our best to supply the Goods that you have chosen, please be aware that the Goods you actually receive in your hamper will be based on what is in season and what is available that week. This is to ensure that the Goods you receive are the freshest and highest quality possible. We will confirm the items that will be in your hamper in our order confirmation email or other written confirmation. Should you wish to amend or cancel your order at this point then please follow the steps set out in the ‘Your Rights to Cancel’ section of these terms.
Summary of your legal rights
We are under a legal duty to supply Goods to you that are in conformity with this contract. Nothing in these Terms will affect your legal (statutory) rights. You have the right to Goods that are as described, fit for purpose and of satisfactory quality.
PROVIDING THE GOODS
When we will provide the Goods.
During the order process we will let you know when we will provide the Goods to you; this will generally be between the hours of 08:30 and 17:00 on a Monday to Saturday, unless we inform you otherwise.
We are not responsible for delays outside our control.
If our supply of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.
If you are not at home when the Goods are delivered.
If no one is available at your address to take delivery, we will leave your Goods in your nominated “safe place” (as specified in your order email to us).
BEFORE TUCKING INTO YOUR HAMPER
When you become responsible for the Goods.
The Goods will be your responsibility from the time we deliver them to the address you gave us.
Please ensure that you give all fruit and vegetable Goods a good wash before eating.
Please check any allergen information.
All extras that you may purchase clearly state their ingredients. It is your responsibility to check the ingredients for any allergens.
YOUR RIGHTS TO CANCEL, CHANGE OR END THE CONTRACT FOR YOUR HAMPER
If, for any reason, you are unhappy with the Goods you purchase from us, please contact us as soon as possible by telephone or email and we will make every endeavour to address your concerns. Please note that as the Goods are perishable items, refunds shall be at our discretion unless the Goods are damaged.
Subject to photographic proof that the Goods have been damaged, we will refund you in full by issuing a refund to your payment card. Please allow 3-5 working days for the refund to show in your account.
PRICE AND PAYMENT
Where to find the price for the Goods.
The price of the Goods (which includes VAT) will be the price indicated on the Website and is in pounds sterling (£) (GBP).
We will pass on changes in the rate of VAT.
If the rate of VAT changes between your order date and the date we supply the Goods, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
Any delivery charges will be displayed to you before you make payment for the Goods.
When you must pay and how you must pay.
We accept payment by credit and debit card and cash on delivery. Goods will not be delivered until payment is received in full.